Contact Illumina Support. A member of our Illumina Support Team will direct you to this page and provide a unique connection code. Enter the code and select Continue to initiate the screen-sharing session.
You will be prompted to download a small virus-free plug-in.
With your permission, your Illumina Support representative can view your screen and share control of your mouse and keyboard. You remain in full control of your computer at all times and can override control of your mouse and keyboard. You can end the screen-sharing session at any time.
Find the answers to security questions and system configuration requirements in our FAQ below. You can also view a demonstration of a screen-sharing session.